Stardust FAQ
Everything you need to know about how Stardust works.
What is Stardust and how does it work?+
Stardust is Nova Translations' in-site currencythat allows you to unlock advanced chapters, and you can use it to access locked content throughout our platform
How do I get Stardust?+
There are two ways: subscribe to a monthly plan and receive Stardust automatically on your billing date each month, or buy a one-time Stardust pack from the Store whenever you need a top-up.
When does my Stardust arrive after subscribing?+
Your Stardust is credited in full on your billing date each month. When you first subscribe, it arrives immediately after your payment is processed.
Does Stardust expire?+
No. Unspent Stardust never expires and there is no balance cap. You can save up across multiple months and spend it whenever you want.
Can I get a refund on Stardust?+
Stardust is a digital good and all purchases are final. If you believe there was an error with your purchase, contact us and we'll look into it.
What happens to my Stardust if I cancel my subscription?+
Your remaining Stardust balance stays in your account permanently. Cancelling your subscription does not remove it, so you keep everything you've already been credited.
Can I upgrade or downgrade my subscription?+
Yes. You can manage your plan at any time from your profile page. Upgrades take effect immediately; downgrades are scheduled to apply at the end of your current billing cycle so you keep your current plan's benefits until then.
Is payment secure?+
Yes. All payments are processed by Stripe, which is PCI DSS Level 1 certified. Nova Translations never sees or stores your card details.
Still have questions? Contact us or visit the Store.